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Privacy Policy

Theo Fennell Ltd ("Theo Fennell") is committed to ensuring that your privacy is protected. This privacy policy explains how we use any personal information we collect about you and the procedures that we have in place to safeguard your privacy. This policy may be updated from time to time and you should read it each time you use the website to ensure that you are happy with it.

1. The information we collect and how we use it

 When you register to use our website, place an order online, visit one of our retail outlets or participate in a contest, promotion or survey, we may collect certain details about you such as your name, postal address and email address.

- To process an on-line order we also need your credit card number and expiry date, plus any security details that the credit card processor may require. This process takes place in a secure environment [and we do not retain credit card details after they have been used to process and fulfill an on-line order].

- We gather information about you to:

- process and fulfill your orders and any returns;

- register and manage your account;

- contact you with information regarding your account;

- process and administer any competitions or promotions you may participate in;

- where you have consented to be contacted for such purposes, provide you with information regarding products and services which we think may be of interest to you;

- let us learn about your shopping preferences and to tailor offers and promotions;

- notify you of any changes to our service.

- We may use aggregate information and statistics for the purposes of monitoring website usage or for research and analysis purposes in order to help us develop the website and our services. These statistics do not include information that can be used to identify any individual.

- You can choose to opt out of receiving marketing and communications from Theo Fennell when you register or any time after that. You can send an email to customerservice@theofennell.com with 'unsubscribe' in the subject line to cease receiving emails. You may also opt out of receiving emails and postal marketing including receiving event invitations, brochures and catalogues by logging into the "My Account" section of this website and editing your preferences.

2. Our use of cookies and other information gathering techniques

A cookie is a small data file that is placed on your computer's hard drive when you visit a website. Our site uses cookies to keep track of how often you visit our site, the contents of your shopping cart, previous purchases and to deliver content specific to your interests. Most browsers are automatically set to accept cookies but you can usually alter the settings of your browser to prevent automatic acceptance. If you choose not to receive cookies, you may still use most of the features on our website.

3. Data Protection Act 1998

The capture, storage and use of your data is governed by the Data Protection Act 1998. This Act also gives you the right to access information held about you. If you would like a copy of some or all of your personal information please write to us at customerservice@theofennell.com

 4. Sale of Business

In the event of a sale, transfer, reorganization or other disposal of Theo Fennell, in whole or in part, your details may form part of the transferred business assets and as such may be shared with our advisors and any prospective purchasers and their advisors.

 5. Your Details

You warrant that the personal information which you are required to provide when you register with us is true, accurate, current and complete in all respects.
If any of the information you have provided to us changes, for example if you change your email address or name, or if you wish to cancel your registration, please email your new details to customerservice@theofennell.com.

6. Where your data is stored

- The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. Theo Fennell will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

 - All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. Please do not to share your password with anyone.

 - Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

 7. Your Consent

By visiting our website, you are accepting and consenting to the practices described in this Privacy Policy and the Terms and Conditions. If we change our privacy policy we will post the changes on this page and may place notices on other pages of the website so that you become aware of the information we collect and how we use it at all times.

8. How to contact us

We welcome you views about our website and our Privacy Policy. If you would like to contact us with any queries or comments, please send an email to customerservice@theofennell.com.

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