Theo Fennell Plc - Privacy Policy

We recognise the importance of protecting the privacy of our clients' personal and financial information.
When you order goods from us we need to know your name, postal address, e-mail address, telephone
number, and credit card number and expiry date.

We gather this information to allow us to process any orders you may make. The relevant information
is then used by us, our agents and sub-contractors, to deal with your order and to communicate with you
on any matter relating to the conduct of your account.

We may also use aggregate information and statistics for the purposes of monitoring website usage in
order to help us develop the website and our services and may provide such aggregate information to
third parties. These statistics will not include information that can be used to identify any individual.

From time to time we may provide your information to our customer service agencies for research and analysis
purposes so that we can monitor and improve the services we provide. We or our agents and sub-contractors may
contact you to ask you for your feedback and comments on our services.

We may also wish to provide you with information about special features of our website or any other service or products
we think may be of interest to you. If you would rather not receive this information, please send a blank e-mail message
to tforders@theofennell.com {We may also want to provide you with related information from third parties we think may
be of interest to you. If you would rather not receive this information, please send an e-mail to tforders@theofennell.com

Our use of cookies and other information gathering technologies
Cookies are small pieces of information that are stored by your browser on your computer's hard drive. We use cookies to record
the visitor's session information (such as the visitor's shopping selections when ordering), record user-specific information on
the pages the visitor selects for viewing, and retain the visitor's answer to our question regarding residency.

If you do not wish to accept cookies, you can modify your browser preferences to reject them. However, if you choose to
reject all cookies, you may be unable to use parts of the site.

How we protect your information
The Internet is not a secure medium. However, we have put in place various security procedures as set out in this policy.
Our server is hosted within a secure data centre. We use a 128bit SSL certificate for all financial transactions. Details of the
current certificate can be found by clicking on the small yellow padlock that appears at the Top/bottom of the browser during
transactions. We also keep your information confidential. Our internal procedures cover the storage, access and disclosure
of your information.

Sale of business
If this business is sold or integrated with another business your details may be disclosed to our advisers and any prospective
purchasers and their advisers and will be passed on to the new owners of the business.

Updating your details
If any of the information that you have provided to us changes, for example if you change your e-mail address, name or
payment details or if you wish to cancel your registration, please let us know the correct details by sending an e-mail
to tforders@theofennell.com or by sending a letter to Rebecca Fraser 169 Fulham Road, London SW3 6SP. UK

Your consent
By submitting your information you consent to the use of that information as set out in this policy. If we change our privacy
policy we will post the changes on this page, and may place notices on other pages of the website, so that you may be aware
of the information we collect and how we use it at all times. We will also e-mail you should we make any changes so that you
may consent to our use of your information in that way. Continued use of the service will signify that you agree to any such
changes. Owing to the global nature of the Internet infrastructure, the information you provide may be transferred in transit to
countries outside the European Economic Area that do not have similar protection in place regarding your data and its use as
set out in this policy. However, we have taken the steps outlined above to try to improve the security of your information.
By submitting your information you consent to these transfers.

How to contact us
We welcome your views about our website and our privacy policy. If you would like to contact us with any queries or comments
please send an email message to tforders@theofennell.com

Governing Law and Disputes
These Terms and your use of the Site shall be governed by English law and any dispute arising under these terms or will be
subject to the jurisdiction of the English Courts.

These terms and conditions are supplemental to the terms and conditions governing your use of our web site and
apply to any purchases you make on-line from our site.

1 1.1 1.2 1.3	The contract between us We must receive payment of the whole of the price for the goods that you order before your order can be accepted. When you place an order a confirmation of order email will be sent to the email address that you provided. Once payment has been received by us we will re- confirm that your order has been accepted by sending an email to you at the email address you provide in your order form. Our acceptance of your order brings into existence a legally binding contract between us.
2 2.1 2.2	Price The prices payable for goods that you order are as set out in our website. You will be required to pay extra for delivery and it might not be possible for us to deliver to some locations. Our delivery charges are set out in our website.
3 3.1 3.2 3.3 3.4	Right for you to cancel your contract You may cancel your contract with us for the goods you order at any time up to the end of the seventh working day from the date you receive the ordered goods. You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty. To cancel your contract you must notify us in writing. If you have received the goods before you cancel your contract, you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible. Once you have notified us that you are cancelling your contract, any sum debited to us from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of your order PROVIDED THAT the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.
4 4.1 4.1.1 4.1.2 4.1.3 4.2	Cancellation by us We reserve the right to cancel the contract between us if: We have insufficient stock to deliver the goods you have ordered; We do not deliver to your area; or one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers. If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.
5 5.1 5.2 5.3	Delivery of goods to you We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order. Delivery will be made as soon as possible after your order is accepted and in any event within 30 days of your order. You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.
6 6.1 6.2 6.2.1 6.2.2 6.2.3 6.3 6.4 6.5	Liability If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 10 working days of the delivery of the goods in question. If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 40 days of the date on which you ordered the goods. If you notify a problem to us under this condition, our only obligation will be, at your option: to make good any shortage or non-delivery; to replace or repair any goods that are damaged or defective; or to refund to you the amount paid by you for the goods in question in whatever way we choose. Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under clause 6.2.3 above. You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase. Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
7	Notices Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at 169 Fulham Road, London SW3 6SP. UK and all notices from us to you will be displayed on our website from time to time.
8	Events beyond our control We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.
9	Invalidity If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
10	Privacy You acknowledge and agree to be bound by the terms of our privacy policy.
11	Third party rights Except for our affiliates, directors, employees or representatives, a person who is not a party to this agreement has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.
12	Governing law The contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us.
13	Entire agreement These terms and conditions, together with our current website prices, delivery details, contact details and privacy policy, set out the whole of our agreement relating to the supply of the goods to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.