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About Us This web site is owned and operated by Theo Fennell PLC who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Our Contact details:
Theo Fennell PLC
2b Pond Place London SW3 6TF United Kingdom
Phone: 020 7591 5000
Fax: 020 7591 5001
Email: louise [dot] lyons [at] theofennell [dot] com
VAT Reg No. GB394880403
UK Company Reg No. 01955534

Company number: 01955534
Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping basket. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

If you have made a mistake in your order and cannot correct it in the shopping basket, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping & Handling < Insert information on your Shipping and Handling here >
Delivery Schedule We deliver your order right away. We will normally send your order to you in <days> business days. International orders are generally received in under <days> days.

You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.
Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Guarantee We guarantee your satisfaction. <All of our products come with a 30 day no quibble guarantee.>
Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 020 7591 5000 (International +44 020 7591 5000) or fax us on 020 7591 5001 or write to us at 2b Pond Place London SW3 6TF United Kingdom
Privacy Policy

Theo Fennell plc ("Theo Fennell") is committed to ensuring that your privacy is protected. This privacy policy explains how we use any personal information we collect about you and the procedures that we have in place to safeguard your privacy. This policy may be updated from time to time and you should read it each time you use the website to ensure that you are happy with it.

  1. The information we collect and how we use it
    • When you register to use our website, place an order online, visit one of our retail outlets or participate in a contest, promotion or survey, we may collect certain details about you such as your name, postal address and email address.
    • To process an on-line order we also need your credit card number and expiry date, plus any security details that the credit card processor may require. This process takes place in a secure environment [and we do not retain credit card details after they have been used to process and fulfill an on-line order].
    • We gather information about you to:
      • process and fulfill your orders and any returns;
      • register and manage your account;
      • contact you with information regarding your account;
      • process and administer any competitions or promotions you may participate in;
      • where you have consented to be contacted for such purposes, provide you with information regarding products and services which we think may be of interest to you;
      • let us learn about your shopping preferences and to tailor offers and promotions;
      • notify you of any changes to our service.
    • We may use aggregate information and statistics for the purposes of monitoring website usage or for research and analysis purposes in order to help us develop the website and our services. These statistics do not include information that can be used to identify any individual.
    • You can choose to opt out of receiving marketing and communications from Theo Fennell when you register or any time after that. You can send an email to customerservice@theofennell.com with ‘unsubscribe’ in the subject line to cease receiving emails. You may also opt out of receiving emails and postal marketing including receiving event invitations, brochures and catalogues by logging into the “My Account†section of this website and editing your preferences.
  2. Our use of cookies and other information gathering techniques
    A cookie is a small data file that is placed on your computer’s hard drive when you visit a website. Our site uses cookies to keep track of how often you visit our site, the contents of your shopping cart, previous purchases and to deliver content specific to your interests. Most browsers are automatically set to accept cookies but you can usually alter the settings of your browser to prevent automatic acceptance. If you choose not to receive cookies, you may still use most of the features on our website.
  3. Data Protection Act 1998
    The capture, storage and use of your data is governed by the Data Protection Act 1998. This Act also gives you the right to access information held about you. If you would like a copy of some or all of your personal information please write to us at customerservice@theofennell.com
  4. Sale of Business
    In the event of a sale, transfer, reorganization or other disposal of Theo Fennell, in whole or in part, your details may form part of the transferred business assets and as such may be shared with our advisors and any prospective purchasers and their advisors.
  5. Your Details
    You warrant that the personal information which you are required to provide when you register with us is true, accurate, current and complete in all respects.
    If any of the information you have provided to us changes, for example if you change your email address or name, or if you wish to cancel your registration, please email your new details to customerservice@theofennell.com.
  6. Where your data is stored
    • The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. Theo Fennell will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.
    • All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. Please do not to share your password with anyone.
    • Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
  7. Your Consent
    By visiting our website, you are accepting and consenting to the practices described in this Privacy Policy and the Terms and Conditions. If we change our privacy policy we will post the changes on this page and may place notices on other pages of the website so that you become aware of the information we collect and how we use it at all times.
  8. How to contact us
    We welcome you views about our website and our Privacy Policy. If you would like to contact us with any queries or comments, please send an email to customerservice@theofennell.com.
Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.

Any goods returned should be in saleable condition.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.
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