Thank you for visiting our World-wide web site ('the Site'), which is provided by Theo Fennell plc.
Preliminaries:
These are the terms and conditions of sale of Theo Fennell Plc whose registered office is 169 Fulham Road London SW3 6SP (VAT registration number 394880403). Our website administrator is Cooltide Interactive Ltd – www.cooltide.com. Website technical enquiries only should be sent to enquiries@cooltide.com. Please read this document carefully before placing your order. Your use of the Site is governed by the following terms of use ('Terms'). By accepting the Terms and Conditions when confirming your order, you confirm your unconditional acceptance of these Conditions. We may change these Conditions from time to time. The latest version of these Conditions is available on our website. 1. Scope:
1.1: "Customer" means a person acting as a consumer who is purchasing goods outside the course of his or her business or trade;
1.2: "you" means the Customer submitting an order for Goods;
1.3: In deciding whether to accept your order we may carry out a credit check and then will only accept your order if we are satisfied with the results of such a check. You confirm that you agree to us carrying out such a check.
1.4: These Conditions may only be changed in a document signed by one of our directors.
1.5: These Conditions and any matters referred to on our receipt form the entire understanding between you and us and supersede any prior promises, representations (unless fraudulent) or undertakings.
1.6: Any omission or error in any sales literature, or in any advertisement whether in newspapers, magazines, on the Internet or otherwise or in any invoice or other document issued by us may be corrected by us without liability. 2. Copyright and Intellectual Property Protection:
We are the proprietor of the Theo Fennell trade name, trade mark and get-up. All other trademarks, brand names, product names and titles and copyrights used in the Site are trademarks, brand names, product names or copyrights of their respective holders. No permission is given in respect of the use of any of them and such use may constitute an infringement of the holder's rights.
Search engines aside, you may not establish a link to the Site from a third party site without our prior written permission. 3. Orders:
Our products depicted in the Site are representative of our collection. Not all our products are shown in the Site. Not all our products that are shown in the Site are, or will be, available at all our or other stores, and the Site may describe products that are not available world-wide. The style, designs, colours and price of the products shown in the Site may be changed without notice. Making a purchase could not be easier. Just browse our online shop and add any items that you wish to buy to the basket. Once you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to complete the order. All products depicted on our Online Shop are representative of our collection. All dimensions and carat weights shown on this site are indicative of our collections however due to the intrinsic uniqueness of Theo Fennell products variations may occur from piece to piece. Not all our products are shown on the site. Whilst we endeavour to update our Online shop as frequently as possible all orders are subject to availability. 4. Payment:
We accept Visa, Mastercard, AMEX, Maestro, Visa Delta, Visa Debit, Electron, Solo and Diners Club International.
We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped.
You may send your credit card information via phone, fax, snail mail or over the Internet.
If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency. Your details will be held securely in our Customer Database in order to assist you in future purchases and enquiries. 5. Order Confirmation:
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. Prices are correct at time of publishing. However, errors & omissions may occur. Please contact us on the price & availability before ordering. 6. Shipping And Handling:
All shipping is handled on an individual basis. Please refer to the ‘Shipping Information’ section for further details. For any further enquiries regarding shipping and delivery methods please contact us directly. 7. Delivery Schedule:
We deliver your order ASAP. We will normally send your order to you in 1-2 business days. International order deliveries will be notified on an individual basis 8. Back Orders:
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. 9. Tax Charges:
For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free. 10. Credit Card Security:
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. 11. Disclaimer:
We provide the Site on an 'as is' basis and make no representations or warranties of any kind with respect to the Site or its contents and disclaim all such representations and warranties. In addition, we make no representations or warranties about the accuracy, completeness, or suitability for any purpose of the information and related graphics published in the Site. The information contained in the Site may contain technical inaccuracies or typographical errors. All liability of Theo Fennell plc howsoever arising for any such inaccuracies or errors is expressly excluded to the fullest extent permitted by law.
Neither Theo Fennell plc nor any of its directors, employees or other representatives will be liable for loss or damage arising out of or in connection with the use of the Site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.
Notwithstanding the foregoing, none of the exclusions and limitations in the clause are intended to limit any rights you may have as a consumer under local law or other statutory rights which may not be excluded nor in any way to exclude or limit (site owner) liability to you for death or personal injury resulting from our negligence or that of our employees or agents. 12. Purchases:
Goods and services provided through the Site are offered on separate terms and conditions, which will be brought to your attention if and when you seek to place an order with us on-line. Click for printable version | 
