In light of the current situation, we wanted to let you know that we are trying to do everything we can to make things as simple as possible for all our fabulous family of customers and we apologise for any inconvenience but we feel sure you understand; this too shall pass. Please look after yourselves and your families and thank you for your kind and continued support in such extraordinary times, your loyalty means a huge amount to us.
ONLINE ORDERS, SHIPPING & RETURNS
Of course, our scintilating Jewellery and Silverware collections are still available to buy or on our website, www.theofenell.com, and will provide, we hope, inspiration for those birhtdays and anniversaries that will, of course, still happen. This means that, as well as having presents delivered to those who are with you, we can also send piecces to those you may not be able to see in person.
Please note that deliveries may now take up to 2 weeks. As official advice changes, please bear with us and, as always, our Customer Service team will continue to be on hand to answer any questions you may have. You can contact them here
REPAIRS, REWORKS & BESPOKE
If you have jobs in progress or to collect, we are all working hard behind the scenes so please do contact us on +44 (0)207 591 5000 and we will arrange for your items to be delivered.
Our brilliant workshop and studio will still be operating with our teams working from our either workshop or home. So if you would like anything designed or made, whether new pieces, reworks or repairs, now would be a great time to have them done. It would also be of enormous help to our small and brilliant team, keeping our craftsmen and women busy through this trying time. We kindly request that any consultations take place via email or telephone.
THEO FENNELL GALLERY
The health and wellbeing of our lovely customers and our wonderful staff and everyone around us are paramount. In order to best protect us all, and taking the best advice, The Gallery will be closed until further notice. We would also like to take this opportunity to encourage our community to support small businesses wherever they can. Please bear with us as official advice changes, and a huge thank you for your understanding and continued support – we are so touched every day at how much our jewellery means to people.
Head over to our Instagram for daily inspiration!