Terms & Conditions

We’re committed to keeping your data secure, your private information private, and being transparent about our practices as a business. We also ask you to refer to our 1. Cookies Policy and 2. Privacy Policy which sets out how we treat information about visitors to our Website in accordance with General Data Protection Regulation (GDPR).

These Terms of Use apply to your use of the website http://www.theofennell.com or in general to any webpage hosted under the ‘theofennell.com’ domain name (hereinafter the “Website”) run by Theo Fennell Limited a Company incorporated under the laws of the United Kingdom having its principal place of business and office at 2b Pond Place, Chelsea, London, SW3 6TF and registered number 10673560, (hereinafter “We”, “Us”, or “THEO FENNELL”).

Please note that by accessing or using the Website you agree to be bound by these Terms of Use and our Privacy Policy posted on the Website. Please read them carefully before using the Website. If you do not agree to these terms, please do not access or use the Website.

Amendments to the Terms of Use

THEO FENNELL reserves the right to modify and update these Terms of Use at any time, either in whole or in part, and without prior notice to you. THEO FENNELL cannot be held responsible vis-à-vis the user or third parties in any manner whatsoever for consequences of such modifications and updates.

Any modification or update shall be effective from the moment it is published on the Website. We recommend that you regularly check this page to ensure that you have read the most recent version. Your continued use of the Website following such modifications shall constitute your agreement to abide and be bound by the modified Terms of Use.

By using the Website, you represent and warrant that you are at least 18 years of age. If you are a user under 18 years of age, you confirm to have obtained your parent’s or legal guardian’s permission to use the Website and respectively be bound by the present Terms of Use.

Purpose and Content of the Website

The purpose of the Website is to provide you with information about THEO FENNELL, its products and activities worldwide.

You agree not to interrupt or attempt to interrupt the operation of this Website by any means whatsoever.

Intellectual Property

All the items to be found on the Website (brand names, photographs, pictures, texts, logos, films and so on) are protected by the laws governing intellectual property rights and, unless stated otherwise, are the exclusive property of THEO FENNELL.

THEO FENNELL grants no licence or right apart from the right to consult this Website. The reproduction, modification, sale, display, distribution, transmission or insertion on sites other than this one of any part of the Website, in any way or for any reason or purpose whatsoever, is strictly prohibited, unless expressly authorized in writing by THEO FENNELL.

Any software used in relation to this Website is also protected by the laws governing intellectual property rights. It is prohibited to modify the software applications or use modified versions of the software application(s) in any way or for any reason or purpose whatsoever.

Links

This Website may contain hypertext links to other sites not belonging to THEO FENNELL. Since we have no control over these sites and do not check their content, THEO FENNELL shall not be in any way liable for the content or functioning of these sites, nor for access to them, nor for any damage resulting from or relating to use of such third-party sites. The user therefore connects to these sites at his/her own risk.

Neither can THEO FENNELL be held liable for the content or functioning of sites which have set up a hypertext link to the Website, nor for any damage resulting from or relating to their use.

The user may not establish a hypertext link to the THEO FENNELL Website for himself/herself for a third party without first having obtained written permission from THEO FENNELL.

Limit of Liability

In any case, and to the fullest extent permitted by the regulations in force, neither THEO FENNELL, nor the members of its sales network, nor any other party involved in the creation or exploitation of this Website shall be held liable, vis-à-vis the user or vis-à-vis third parties, for any indirect damage, in particular loss of profits, loss of customers, loss of data, etc… whatever the causes may be (for example, access to or use of, or inability to access or use, this Website or sites linked to it – due for example to breakdowns or technical problems leading to a suspension or interruption of service – or alteration of or fraudulent access to personal information, or the accidental transmission of such information due to a virus).

THEO FENNELL may decide at any time, without prior notice, to modify, update, remove, or temporarily or permanently suspend all or part of the Website. THEO FENNELL shall not be held liable, vis-à-vis the user or vis-à-vis third parties, in any manner whatsoever for all possible consequences of such decisions.

THEO FENNELL makes its best efforts to maintain complete and accurate information; however, THEO FENNELL shall not be held liable vis-à-vis the user or vis-à-vis third parties, in any manner whatsoever, for incomplete and/or inaccurate information provided on the Website. THEO FENNELL carefully works on the presentation of products as well as on their description. However, pictures are published for information only. The user must read the complete product description to get precise information on the products. THEO FENNELL informs the user that the products featured on the Website may not be presented life size and may not be available for purchase in all the countries in which THEO FENNELL distributes its products. Colours of bracelets, stone etc… are non-binding elements.

Press Corner Information

Use of texts and pictures contained in the “Press & News” is strictly reserved for private individual usage or for the illustration of press articles concerning THEO FENNELL, the Brand and/or THEO FENNELL products.

Pictures contained in this Press & News section may be downloaded and used as above provided the condition that copyright is acknowledged with the wording: “©THEO FENNELL Limited.”.

Modification of any part of the downloaded pictures is prohibited without the written authorization of THEO FENNELL.

Divisibility

Should one or several provisions of these Terms of Use become invalid, null or unenforceable, then the legal effect of the other provisions shall not thereby be affected.

Applicable Law and Jurisdiction

These Terms of Use shall be governed by and construed in accordance with English law. The Parties agree that the Courts of England will have jurisdiction to settle any dispute which may arise out of, under or in connection with these Terms of Use.

Use of Personal Information

We will use personal information you provide to us:

1.1       to supply the products to you;
1.2       to process your payment for the products; and
1.3       in accordance with THEO FENNELL’s Privacy Policy.
1.4       We will only give your personal information to third parties where the law either requires or allows us to do so.

Miscellaneous

Titles. The headings used in these Terms and Conditions are only for reference purposes and convenience. They do not affect the meaning or scope of the provisions they designate.

 Assignment. THEO FENNELL may assign its rights and obligations under these Terms and Conditions to a third party at any time. You may not assign your rights and obligations under these Terms and Conditions without THEO FENNELL’s prior written consent. However, You may transfer the THEO FENNELL International Guarantee to a person who has acquired the product. We may require the person to whom the THEO FENNELL International Guarantee is transferred to provide reasonable evidence that they are now the owner of the relevant item or property, for example by providing the original proof of purchase and the official warranty card fully completed, dated and stamped by one of our official authorized retailers.

Severability. If any provision or part of the provisions of these Terms and Conditions shall be deemed unlawful, void or unenforceable, the remaining provisions remain unchanged and in full force.

Waiver. Even if we delay in enforcing this contract or if we do not insist immediately that you do anything that you are required to do under these Terms and Conditions, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

Third party beneficiaries. This contract is between you and us. No other person shall have any rights to enforce any of its terms, except as set forth in respect of the THEO FENNELL International guarantee. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.

Electronic communication. We are required to provide you with certain information or communications in writing. By using this Website, you agree that our communication will be mainly electronic. We will contact you by email or provide information by posting notices on the Website.

Services Provided

Worldwide Shipping

100% Secured Payments

Free Returns within 30 Days

Flagship

Monday to Saturday 10am to 6pm

+44 (0)20 7591 5000

customerservice@theofennell.com

Christmas Hours

Monday to Saturday 10am-7pm
Thursday 13th & 20th 10am-8pm
Sunday 9th, 16th & 23rd 12pm-5pm
Christmas Eve 10am-4pm

Out Of Hours

We respond to enquiries within 48 hours

+44 (0)20 7591 5000

customerservice@theofennell.com