Jewellery Care

Jewellery Care

CARING FOR YOUR TREASURED ITEM

If you are unsure of how to care for your piece please call us on +44 (0)207 591 5000 or email customerservice@theofennell.com.

Precious Metals

18K GOLD

To prevent damage to your white, yellow or rose gold jewellery, we recommend you store it safely away from other pieces to avoid unnecessary scratches. Gold should be kept away from harsh chemicals, such as cleaning and beauty products, to avoid discoloration to the metal.
All our 18k white gold has been plated with a white rhodium finish, this is a layer of plating applied to the metal to emphasize the bright white finish of the metal and can be especially susceptible to discoloration when brought into contact with chemicals.

SILVER

Silver jewellery will naturally tarnish over time, the amount of tarnishing (oxidation) that occurs is dependent on the skin and care habits of the wearer. We recommend cleaning your jewellery using lukewarm soapy water and a soft brush and then finish by polishing with a soft cloth to prevent the natural process of tarnishing.

PLATINUM

Platinum has the advantage of being a harder and a more durable than most wearable metals, however, it needs caring for in a similar way to your gold pieces. It is still prone to scratching so should be suitably stored to prevent it from rubbing against other pieces you may have. Again we would recommend you keep this away from any strong chemicals to avoid damaging or weakening the metal.

 

Precious Stones

DIAMONDS

Diamonds are well known for their hardness on the Mohs scale, however they can still be chipped or cracked when knocked and care should be taken to avoid harsh contact when worn. Diamonds can be easily cleaned using a small amount of liquid soap in hot water and dried using a lint-free cloth to remove any dirt and grease to bring back its shine.

EMERALDS

Emeralds are infamous for their history and the deep luscious green colour is one that cannot be matched by another stone. They are even more precious due to the care that needs

OPALS & PEARLS

Porous gemstones, including amber, turquoise, opals and pearls can be stained by oils or liquids, so it’s important to avoid contact with face creams, lotions and household chemicals. Wash porous gemstones in lukewarm water and polish with a lint-free soft cloth.

Services Provided

Worldwide Shipping

100% Secured Payments

Free Returns within 30 Days

Flagship

Monday to Saturday 10am to 6pm

+44 (0)20 7591 5000

customerservice@theofennell.com

Christmas Hours

Monday to Saturday 10am-7pm
Thursday 13th & 20th 10am-8pm
Sunday 9th, 16th & 23rd 12pm-5pm
Christmas Eve 10am-4pm

Out Of Hours

We respond to enquiries within 48 hours

+44 (0)20 7591 5000

customerservice@theofennell.com