Website Privacy Policy

THEO FENNELL Limited, a Company incorporated under the laws of Great Britain, having its principal place of business and office at 2b Pond Place, Chelsea, London, SW3 6TF, United Kingdom, and registered number xxxx – 1, (hereinafter “we”, “us”, or “THEO FENNELL”) is committed to protecting the privacy of any user of its website http://www.theofennell.com (hereinafter the “Website”).

To this end, THEO FENNELL has established this Privacy Policy which describes our current practices and principles with regard to personal information collected through the Website in accordance with the General Data Protection Regulation (GDPR). Please note that by accessing or using the Website you agree to abide and be bound by this Privacy Policy and our 1. Terms of Use. If you do not agree to these terms, please do not access or use the Website.

Amendments to the Privacy Policy

THNEO FENNELL reserves the right to modify this Privacy Policy at any time, either in whole or in part, and without prior notice to you. Therefore, we recommend that you regularly check this page to ensure that you have read the most recent version. Your continued use of the Website following such modifications shall constitute your agreement to abide and be bound by the modified Privacy Policy.

By using the Website, you represent and warrant that you are at least 18 years of age. If you are a user under 18 years of age, you confirm to have obtained your parent’s or legal guardian’s permission to use the Website.

Personal information that you provide to us

When you visit the Website, THEO FENNELL collects personal information that you provide to us on a voluntary basis, with your full knowledge and consent. When we refer to “personal information” in this Privacy Policy, we mean any information that identifies you, such as your first name, your last name, your email address, your postal address, your date of birth, your country of residence, etc. By way of an example, you submit personal information to THEO FENNELL when you fill out a form or contact us via the Website if you have a question or encounter technical problems. THEO FENNELL reserves the right to keep a record of its electronic exchange of correspondence with you

Use of Cookies and Other Technologies

Our Website uses a variety of technical methods for tracking purposes, such as cookies or other technologies. A cookie is a small data file often temporary transferred by a website to your computer’s hard drive when you surf a site. Cookies and other technologies help us to identify you when you access the Website and to optimize your Website consultation. Most browsers automatically accept cookies, but you can usually set up your browser to notify you when you receive a cookie or turn them off. You can turn off cookies, but that may affect your use of the Website and certain part and features of the Website may not be available to you.

Social Plug-ins

Our Website also uses what are called social plug-ins (hereinafter “plug-ins”) from the social network facebook.com which are operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (hereinafter “Facebook”). These plugins are indicated by a Facebook logo. When you access the Website, your browser establishes a direct connection with the Facebook servers. The content of the plug-in is transferred by Facebook directly to your browser which then integrates it into the Website. Integration of the plug-in informs Facebook that you have accessed the Website. If you are logged in with Facebook, it will be able to assign your visit to your Facebook account. Please note that an exchange of this information already takes place when you visit the Website, regardless of whether you interact with the plug-in or not. If you interact with the plug-ins, e.g. such as pressing the “like” button, the corresponding information is sent directly to Facebook by your browser and saved there and informs your network of friends that you like the THEO FENNELL Facebook page. If you do not wish to have data collected on you by Facebook via the Website, you must log out of Facebook before visiting the Website. Just closing the Facebook page does not suffice. For information on the purpose and extent of data acquisition, as well as the further processing and use of data by Facebook along with your rights and optional settings to protect your privacy, please refer to Facebook’s privacy policy at: http://www.facebook.com/policy.php.

Facebook Connect

The “Facebook Connect Button” offered by the Website provides you the opportunity to log on to the Website using your Facebook user data. By activating this button, you give your express consent to your Facebook user data being accessed on the one hand and to have information and activities published on your Facebook profile on the other hand. For information on the purpose and extent of data acquisition as well as how data is further processed and used by Facebook, along with your rights and optional settings to protect your privacy, please refer to Facebook’s privacy policy at: http://www.facebook.com/policy.php.

Storage and Security of your Personal Information

The data that THEO FENNELL collects is in principle, stored on its secure web server located in the United Kingdom. However, the data may be transferred to and stored at a destination outside United Kingdom and may be processed by staff operating outside the United Kingdom who works for THEO FENNELL or for one of its suppliers. By submitting your personal information you agree to its transfer, storage and use as specified in this Privacy Policy.

THEO FENNELL commits to take all appropriate measures to ensure that your personal information contained in its data base is reliable, accurate, complete and up-to-date and secure. You are however responsible for the security of your password that you must keep confidential. Please read our Terms of Use with respect to security issues in relation to information transmitted via the Internet and hypertext links to and/or from other sites.

How Theo Fennell uses your Personal Information

THEO FENNELL uses your personal information in particular to provide the information, products and services you requested, to improve the Website content and functionality, to better understand its customers and markets, to improve its marketing and promotional efforts, to carry out our obligations arising from any contracts entered into between you and us. In this context, THEO FENNELL may use your personal data for instance to send you via email offers or to ask you questions in relation to the brand, its products or services. You can refuse to receive such emails at any time by clicking the unsubscribe link at the bottom of each email sent.

THEO FENNELL reserves the right to collect and store non-personally identifiable information that is automatically recorded when you visit our Website, such as your internet protocol (IP) address, URL, browser information and the name of the domain and host from which you access the Website, traffic information and your use of the Website. This non-personally identifiable information is used to analyse and improve the Website and to optimize your Website experience.

When do we share your personal information with third parties?

THEO FENNELL commits not to share your personal information with third parties except as specified in this Privacy Policy.

THEO FENNELL reserves the right to share your personal information collected on the Website with its subsidiaries, from time to time with third parties anywhere in the world acting on its behalf (as necessary to carry out their mission), or wishing to use your personal information as part of marketing operations in relation to THEO FENNELL activities to offer you information about our products, points of sales or boutiques openings and events. These third parties are bound by strict contractual obligations that have been designed to protect and maintain the confidentiality of your personal information that they are not authorized to use for any purpose other that the ones specified by this Privacy Policy.

Besides, THEO FENNELL may be obliged to share your personal information with third parties in particular by virtue of a legal provision or decision made by a court, to protect your interests or its interests and in particular in the event of a sale, merging, restructuring, liquidation or any other similar circumstance.

Your right to access your personal information

According to British law, you have the right to request at any time corrections or deletions of any information about you stored in our data base. You can exercise this right at any time by sending us a written request via our contact form.

By using our site, you confirm you have read and understood these terms and conditions and agree to be bound by them and you consent to THEO FENNELL (through their nominated affiliates) processing your personal data in accordance with this privacy policy.

As part of our ongoing commitment to GDPR compliance, you have a number of rights with regards to your personal information. The following is designed so that you will be informed about the processing of your personal data.

  • You have the right, in some circumstances, to have your personal data removed. Contact us at service@theofennell.com with your request and providing there is no lawful basis for the request, we will make all reasonable effort to comply.
  • Where your consent is solely our legal basis for processing your data, you can request a copy, transfer or moving of the data in a machine-readable form such as a CSV file. This can be supplied to you or another provider at your request. Requests should be sent to service@theofennell.comand if technically possible, we will take all reasonable steps to fulfil your request.
  • Where your consent is solely our legal basis for processing your data, you can request a copy, transfer or moving of the data in a machine-readable form such as a CSV file. This can be supplied to you or another provider at your request.
  • A copy of the personal information that we hold on you is available to you upon your request as long as it does not compromise the confidentiality of any other individuals. Please send any requests to service@theofennell.com
  • In some circumstances, you have the right object to the processing of your personal data. This can be done by sending your objection to service@theofennell.com. Once your objection has been received we will temporarily suspend processing your data in-line with your objection whilst we carry out an investigation. Once the investigation has been completed we will either permanently stop processing data as you requested or let you know why your objection was not successful and we will continue to process as normal. Please note that you can unsubscribe from direct emailing using the unsubscribe feature on our sites or within emails
  • If you have previously given us consent to process your data you have the right to withdraw that consent at any time. You can unsubscribe within your account or within emails from us. At any time you can opt back in. Should you opt out or unsubscribe this will only take effect from that date and will not have any impact on historic data processing
  • When the personal data we have is inaccurate or incomplete you have the right for it to be updated or completed. You can review your data in your account settings and if you do not have the ability to change it yourself then let us know on service@theofennell.com and we can do it for you
  • When you believe our processing of your data is unlawful or we are investigating a previous objection you have the right to restrict the processing of your personal information unless there is a legal basis for us doing so.

Data Breaches

We are required under the GDPR to notify you without undue delay of any data breach which is likely to result in a high risk to your rights and freedoms.

Questions related to our Privacy Policy

Please use the contact form or email customer.service@theofennell.com if you have any question about this Privacy Policy or doubts about how THEO FENNELL may handle your personal information.

Services Provided

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Flagship Opening Hours

Monday to Saturday 10am to 6pm

+44 (0)20 7591 5002

customerservice@theofennell.com

Out of Hours

Please email us at customerservices@theofennell.com

Or Leave us a message on +44 (0) 20 7951 5002

We will respond to all enquiries within 48 hours