News | 12 June 2020

A Message To Our Community

Theo Fennell

We’re very excited to say we will be open by appointment from 16th June.

As I am sure you will understand, this first stage will be on an appointment only basis so as to minimise the amount of people in the Gallery, these will be available on Tuesdays and Wednesdays, 11am – 4pm. We have put in place every appropriate measure to ensure your safety, and that of the staff.

If you would like to make an appointment please call us on +44 (0)207 591 5000 or email and we will do our very best to accommodate you.

Our brilliant workshop and studio teams have been working throughout the lockdown and have created some outstanding work, under extraordinary circumstances. If you would like to have work designed or made and are unable to visit the Gallery we would be very happy to arrange a video call to talk about it.


Of course, our scintilating Jewellery and Silverware collections are still available to buy or on our website,, and will provide, we hope, inspiration for those birhtdays and anniversaries that will, of course, still happen. This means that, as well as having presents delivered to those who are with you, we can also send piecces to those you may not be able to see in person.

Please note that deliveries may now take up to 2 weeks. As official advice changes, please bear with us and, as always, our Customer Service team will continue to be on hand to answer any questions you may have.


If you have jobs in progress or to collect, we are all working hard behind the scenes so please do contact us on +44 (0)207 591 5000 and we will arrange for your items to be delivered.

Our brilliant workshop and studio will still be operating with our teams working from our either workshop or home. So if you would like anything designed or made, whether new pieces, reworks or repairs, now would be a great time to have them done. It would also be of enormous help to our small and brilliant team, keeping our craftsmen and women busy through this trying time. We kindly request that any consultations take place via email or telephone.


The health and wellbeing of our lovely customers and our wonderful staff and everyone around us are paramount. In order to best protect us all, and taking the best advice, The Gallery will be closed until further notice. We would also like to take this opportunity to encourage our community to support small businesses wherever they can. Please bear with us as official advice changes, and a huge thank you for your understanding and continued support – we are so touched every day at how much our jewellery means to people.

Head over to ourInstagramfor daily inspiration!

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